FREQUENTLY ASKED QUESTIONS
Orders are shipped Monday through Friday, excluding UK public holidays. Any orders placed on Saturday or Sunday will be shipped the following week.
UK and EU – DHL Express Delivery.
USA – FedEx Ground Service
Orders are despatched within 5 working days after payment confirmation. Typically, UK and EU orders take between 24-72 hours after dispatch. For US orders ground service is used and can take up to 7-10 working days depending on the delivery address.
Delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of COMO SHAMBHALA. These interruptions include, but are not limited to, delays caused by the transportation system, shipping carrier or processing of cardholder’s credit/debit card.
Delivery delays due to service interruptions or inclement weather conditions are not the responsibility of COMO Shambhala or the carrier.
Currently, from our website we only ships to addresses within the EU member states and the USA mainland addresses only (excluding New Jersey and Alaska).
After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given from <a American Post Limited
Sample ordering is on ‘first-come-first-served’ basis. To ensure that you get your desired samples, it is recommended that you make your payment within 60 minutes of checking out.
Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to Samplestore.com system for your order.
It’s fast, easy & secure.
It is not mandatory to register. However, if you choose to we will retain your contact details, which will be retrieved when you login on your next visit. Please note that due to security reasons, we will not retain your card details.
There is no minimum order requirement. Delivery charges will remain as specified.